What type of printing do you provide?
We provide high quality offset press printing by using Computer-to-Plate technology and 4 Colors Printing Machine.
What is the printing process?
We use four colors (CMYK) offset for all of our products. This enables unlimited color combinations and optimum print quality.
Can i request for a different finishing or printing process for my orders?
No. You have to keep to our printing specifications for our standard AD1 PRINT products. This is to ensure the quality consistency of our products and to keep your cost down.
For special print requests, you have to request it for a special quotation.
For special print requests, you have to request it for a special quotation.
How do i place my order?
All orders can be made online through our website.
How do i confirm my order?
You are required to select all the necessary information of your order, including attaching your artwork, selecting the material type, printing requirements and finally, click on the "order" button to send the order to us.
What do i do if i am dissatisfied with my order?
If you are not satisfied with any product, please file an order complaint within 2 days of receiving your order. Please include picture of photo to specify your reason for dissatisfaction.
We review your request and work with you to meet your expectations.
PLEASE NOTE: We will only reprint any product that fails to meet the conditions under the General Expectation on Printing Outcome. However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, AD1 PRINT does not review artwork/documents for content or spelling.
We review your request and work with you to meet your expectations.
PLEASE NOTE: We will only reprint any product that fails to meet the conditions under the General Expectation on Printing Outcome. However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep costs down and pass those savings along to our customers, AD1 PRINT does not review artwork/documents for content or spelling.
What file format should i use to save my artwork?
For all our products, we accept the artwork in:
Artwork format (.ai) (.pdf) (.jpg) (.tiff)
Artwork format (.ai) (.pdf) (.jpg) (.tiff)
Can i order my business card in other sizes?
YES. We provide custom size for Offset Business Cards. The business card size should be smaller than our maximum size which is 89mm x 54mm (actual size) else it will be considered as 2 units size.
for business card size smaller than our minimum size which is 40mm x 40mm, please request for quotation.
for business card size smaller than our minimum size which is 40mm x 40mm, please request for quotation.
Will the colour of my printed product match 100% to the original colour of my artwork?
NO. It is a known fact within the printing industry that 100% process color accuracy is not presently possible with the current print technology. Therefore, even if a printing company were to employ highly experienced personnel including the latest press technology, the outcome of color of the printed product will always differ from the original artwork. The level of difference however is subject from printing company to printing company.
Sport Color Chart for NCR Form & Computer Form
The authors of this color conversion chart offer no guarantee as to accuracy. The RGB and Hexadecimal colors are reasonably close.
RGB and Hex colors on screen are only an approximation to the AD1 PRINT Spot Colour Guide.
RGB and Hex colors on screen are only an approximation to the AD1 PRINT Spot Colour Guide.
Can i use VPRINT to print anything i want?
Yes you can, as long as what you are printing does not conflict with the Singaporean printing and publication law. AD1 PRINT will not print jobs that contain offensive literature or images. This includes information that are politically, religiously or racially, sensitive. AD1 PRINT will not be responsible for any infringement of artwork content.
When i get any invoice for my order?
You will be issued an invoice for orders that are sent on a same day.
Will i have to pay for the delivery of my goods?
No. We provide free delivery. You only pay for printing & design.
How will you deliver my goods?
All goods will be delivered by courier service.
Does VPRINT guarantee on time delivery of my goods?
While we are committed to the timely delivery of goods to our customers, we cannot guarantee you 100% punctuality due to factors such as weather, emergencies and the efficiency of the courier service.
What should i do if i don't receive my order?
Please file an order complaint and tell us the problem and we'll try to solve it as soon as possible.